THIRD PARTY ORDER FULFILLMENT INFORMATION
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All Merchandise Items ordered through this website are fulfilled by Printful.com.
The following information can be helpful for all order questions:
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ORDERING
All items are printed upon ordering and payment. We do not keep these items in stock. THE
PINK PONY ATLANTA may have items on hand for immediate purchase – please check with the
business to ensure availability of on-hand items.
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DELIVERY
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When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
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Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
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Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our
control and is assessed by your local customs office. Customs policies vary widely for every
country so please check with your local customs office directly to see if they apply duties and
taxes to your purchases.
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My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
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ORDERS
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How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending
on where you are, your orders are printed and shipped from the facility that can do it most
efficiently!
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How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions
about your tracking or shipment, drop us a line at sales @acxdc.io.
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I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at sales@acxdc.io within a weeks' time with photos of the damaged
product, your order number, and any other details you may have about your order. We’ll get
back to you with a resolution as soon as possible!
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RETURNS
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What’s your return policy?
We don’t offer returns and exchanges. ALL SALES ARE FINAL.
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Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at sales@acxdc.io with photos of wrong/damaged items and
we’ll sort that out for you.
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Can I exchange an item for a different size/color?
At this time, we don't offer exchanges.
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PRINTFUL RETURN POLICY
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the
product has been received. For packages lost in transit, all claims must be submitted no laterTHIRD PARTY ORDER FULFILLMENT INFORMATIONthan 30 days after the estimated delivery date. Claims deemed an error on our part are covered
at our expense.
If you or your customers notice an issue on the products or anything else on the order, please
submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned
shipment, an automated email notification will be sent to you. Unclaimed returns get donated
to charity after 30 days. If Printful's facility isn't used as the return address, you would become
liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient
by the courier, the shipment will be returned to our facility. You will be liable for reshipment
costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for
the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby
agree that any returned orders due to the wrong shipping address or a failure to claim the
shipment won’t be available for reshipping and will be donated to charity at your cost (without
us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which
are not suitable for return due to health or hygiene reasons. You hereby agree that any
returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – ALL SALES ARE FINAL. Our return policy doesn’t cover buyer’s remorse
so we won’t be able to issue you a refund for the order. Thank